Frequently Asked Questions
Everything you need to know about our organic Açaí and your order.
How should I store my SAMBAZON Açaí products?
Our Açaí Superfruit Packs and Frozen Sorbets must be kept frozen at all times. Our shelf-stable Açaí juice and energy drinks should be refrigerated after opening and consumed within 7 to 10 days.
Are your products organic and non-GMO?
Yes, all SAMBAZON products are USDA Organic and Non-GMO Project Verified. We are committed to providing the highest quality Açaí while protecting the biodiversity of the Amazon Rainforest.
How do you ship frozen items to ensure they don't melt?
We ship our frozen products in insulated coolers with dry ice. This ensures your Açaí stays frozen throughout the transit process. We recommend unpacking and placing them in your freezer immediately upon delivery.
What is your return policy for food items?
Due to the perishable nature of our frozen and liquid products, we cannot accept returns. However, if your order arrives damaged or melted, please contact our customer service team within 24 hours for a replacement or refund.
Is SAMBAZON Açaí Fair Trade certified?
Yes, we are Fair for Life certified. This means we ensure fair wages and safe working conditions for the farmers in the Amazon, and we reinvest a portion of our sales back into the local communities.
Do you offer international shipping?
Currently, our online store only ships within the United States. However, SAMBAZON products are available in many retail locations worldwide. Check our store locator to find a retailer near you.