Returns & Exchanges
Due to the perishable nature of our Açaí products, we cannot accept physical returns; however, we are committed to ensuring your satisfaction with every order. If your delivery arrives damaged or is incorrect, please contact our support team within 7 days for a full refund or replacement.
Inspect Your Delivery
Examine your package upon arrival to ensure all frozen items are intact and there are no signs of thawing or package damage.
Document Issues
Take clear photos of any damaged packaging or incorrect items to help us process your claim quickly and improve our shipping standards.
Contact Support
Email our customer care team with your order number and photos within 7 days of the delivery date listed on your tracking.
Resolution Process
Our team will review your request within 48 hours to issue a credit to your original payment method or ship out a fresh replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing